Shipping Policy

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

US Domestic Shipping:

On average, orders are processed and shipped within 1-2 business days except during holidays or when products are marked as pre-sale. Delays due to natural causes such as inclement weather (snow, rain, natural disasters) are uncontrollable and not the responsibility of the company.

Please note that NATTIOT is not responsible for shipment delays due to weather or shipping company issues. Return shipments due to delivery errors are not the responsibility of NATTIOT and shipping costs will not be refunded.

Shipping rates are calculated based on weight and location.

Customers are responsible for all taxes (including use tax in PA), duties or fees charged for orders.

Pre-Sales:

Pre-sale orders ship by the date listed on the respective product page. In case of unexpected delays of more than 5 business days, shoppers will be contacted and given the option to cancel their order. Most times we ship before the pre-sale ship date, we are always giddy to get our sheets to you as soon as possible!

Please note that if your pre-sale order includes non pre-sale items, we will ship them together unless otherwise requested.

International Shipping:

We are happy to ship your order internationally, but can't guarantee delivery timing. Orders shipped outside of the USA may be charged VAT, customs, duties and other fees, based upon the country each order is being delivered to. Please note that NATTIOT has no control nor responsibility for such fees. Packages returned for non-payment will not be reimbursed.

Did your shipment arrive damaged or defective?

Please report damaged or defective merchandise to us immediately by email (sales@nattiot.fr). Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if you notice any cartons that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.